Terms & Conditions

Updated 12/3/20

Fonteneau & Co. products are custom designed and made in the USA. Each item is unique and no two are exactly alike. Finishes are environmentally friendly, low or zero VOC. Finish colors should be

Wood is a natural material; therefore, products may vary in color, texture, and grain. Variations in color, tone or texture may occur depending on the condition and species of wood used and may vary from website images.

Images on our websites and items shown in our galleries may vary from your actual piece. The purpose of wood samples and/or renderings is to give an idea of the overall look of the final product, but not to show an exact replica of the final product. Finishes and colors should be made based on actual samples and not website images due to varying monitor color calibration and resolution.

PAYMENT TERMS:
All prices listed on our website are in US Dollars.

We accept the following payment methods: Credit cards (Visa, Mastercard, American Express, Discover) and PayPal.

SALES TAX:
We collect Sales Tax. Sales Tax is calculated during checkout process.

LEAD TIME:
Most of our products are special order (made to order) as such the production lead time may vary depending on wood species, order quantity etc. Product availability and/or lead time is indicated at the product page. If you would like to place a wholesale order, please contact us directly by email.

SHIPPING INFORMATION: Shipping is not included in the listed price and will be calculated during checkout. We ship via UPS or FedEx (we ship to US territories only). Shipping confirmation will be notified via email once your online order is placed.

DAMAGED GOODS:
Please inspect all shipments immediately upon arrival. The Buyer must make any claims of damages in writing within 72 hours after receiving the Goods (pictures of the damaged products with its original packaging and shipping boxes will be required). If a part of the order is damaged during approved shipping or delivery, the order may only be remedied for that part of the order. It is the responsibility of the Buyer to inspect upon receipt, that all Goods delivered matches the items ordered and/or invoiced.

CANCELLATION POLICY:
For online sales: You may request to cancel any order before it ships (a written cancellation by email is required).

RETURN POLICY:
For online sales: You can return most items for a refund within 14 days of delivery. Return shipping costs apply, and the item must be returned in its original condition and packaging. Special orders and personalized items are not returnable and not refundable.

Scroll to Top